Magellan Solutions

AUGUST 16, 2021

Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. That reference is to the inbound calls and high-value leads for a business. . Some 70% of consumers have used the click-to-call button in online ads.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. How can you guarantee that support agents’ work is truly beneficial to the clients who call you?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. How can you guarantee that support agents’ work is truly beneficial to the clients who call you?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

MAY 9, 2023

Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls. Invest in Onboarding and Continuous Training Ensure your agents are well-versed in using the call center dialer software and are updated on new features, techniques, and best practices.

Call Center 98

Call Center Software Contact Center Software Contact Center 98