Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
AWS Machine Learning
SEPTEMBER 29, 2022
You can also implement the same bot directly as a web client, or embed it into an existing site as a chat widget, expanding touch points through multiple channels and increasing overall engagement with customers. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy.
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