Magellan Solutions

AUGUST 16, 2021

One of the most effective ways we manage high volumes of inbound calls in your organization is ensuring every interaction with a customer includes quick-connect options for further contact. For example, if a customer receives a confirmation email. It should include a link or tab for connecting to live chat.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

NobelBiz

JANUARY 17, 2022

While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels. The average call handling time (AHT) is also one of the oldest and most important key performance indicators (KPI) for contact center performances.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

Magellan Solutions

MAY 6, 2021

The introduction of multiple systems, software and equipment changes how call centers work especially for Outbound Calls. Hybrid Center or Blended Call Flows. It combines the two functions of inbound and outbound to create a seamless and consistent calling experience. SMS messaging is an efficient way to do that.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52

SurveySparrow

SEPTEMBER 28, 2021

The responses from the bots and virtual assistants are automated but get tailored easily to the customers’ needs. Chatbots, which customers interact with through live chat, especially on websites. Automated virtual assistants that you hear while calling a customer service number. 1 SurveySparrow.

Chatbots 52

Chatbots Social Media e-support Analytics 52