Call Center Customer Service Representative Poor Customer Service Wait Times 
Comm100
AUGUST 24, 2016
Everyone who interfaces with customers should be able to resolve customer issues without automatically shunting them off to a different department. It’s important that customer service representatives understand the full sales life cycle and how clients interact with it. limited functionality.
LiveChat
NOVEMBER 16, 2018
Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.
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Help Scout
JUNE 22, 2021
Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.
CSM Magazine
JUNE 27, 2022
Did you know that 96% of consumers leave a business due to poor customer service? Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. A previous conversation could reveal that a customer has children.
Ecrion
SEPTEMBER 23, 2020
Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones. American Express.
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