ViiBE Blog

JUNE 3, 2021

Whether you’re sending people into the field or running a call center, ViiBE ’s video call software is an excellent option for maximum connectivity. At the end of each call, a short survey updates performance metrics such as first call resolution rate. Where is the software being used? Contact us!

Software 52

Software CRM Knowledge Base First Call Resolution 52

CSM Magazine

OCTOBER 12, 2022

Chatbots also have the ability to provide personalized service, which can improve the customer experience. In addition, chatbots are available 24/7, so they can provide assistance even when human customer service representatives are not available. Location-Based Services. Artificial Intelligence (AI).

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

Talkdesk

MARCH 22, 2017

The authors of The Effortless Experience have definitively labeled that the worst question a customer service representative can ask. Not because agents should care less about resolving customer issues, but because customers usually don’t have the ability to correctly answer. there might be a problem.

Customer Service 40

Customer Service Self Service First Call Resolution Metrics 40

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. 5 essential contact center technologies.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

Self-service portals expand on this concept by encompassing all of the issues a customer could face with a product or all of the questions they may have. Nowadays, these customer-facing knowledge bases empower customers to find information for their specific situations on their own.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

NobelBiz

FEBRUARY 27, 2023

This does not rely solely on the technology solution, but also access to a knowledge base, scripts for the recurring interactions, and feedback from supervisors. We extensively cite the important metrics to track for contact centers in our 7 KPI’s for excellent customer service guide.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52