Call Center Customer Satisfaction Software Virtual Call Center 
ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
ViiBE Blog
APRIL 8, 2021
Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.
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CSM Magazine
JANUARY 28, 2020
Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. To be successful, businesses need a high-quality call center service that is reliable, easy to navigate and able to keep up with ever-changing customer experience expectations.
ViiBE Blog
MARCH 18, 2021
Call centers face a unique dilemma created by conflicting priorities. On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible?
Magellan Solutions
APRIL 5, 2021
The outsourced medical call centers or BPOs are seeing an influx in need. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. Many countries cater to such outsourced medical work. TALK TO US!
ViiBE Blog
MAY 4, 2021
First call resolution (FCR) is a metric used in call centers to calculate the percentage of calls where a customer’s issue is resolved within the first call to the center. So, in concrete terms, what does FCR show you about your center? FCR stands for First Call Resolution.
ViiBE Blog
APRIL 26, 2021
If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction.
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