ShepHyken
AUGUST 17, 2021
When you consider the different scenarios that individuals are put in, dealing with different contacts every day, they have a lot of people they have to interact with, whether that’s the customer directly or the supervisor at the company they’re supporting. About: Greg Hanover was named CEO of Liveops Inc.
NobelBiz
MAY 24, 2022
Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. But how exactly?
LiveChat
OCTOBER 7, 2016
Jack was indeed in a mess when he reached the customer care agent, seeking help to complete an online transaction that was held without any clear sort of a reason. Jack was a loyal customer till date but this single horrible experience led him to think of some other options.
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