Uniphore

AUGUST 12, 2021

Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. And that’s why I want to share my insights with you today. 4) Productivity.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Given the emotional energy required, it’s not surprising to hear statistics that report 50% of new collection agents resign in under three months. And that’s why I want to share my insights with you today. 4) Productivity.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62