ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic. They can also snoop, barge, and whisper on a live call if required.

Call Center 87

Call Center Virtual Call Center Contact Center Average Handle Time 87

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. And that’s why I want to share my insights with you today. 4) Productivity.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. And that’s why I want to share my insights with you today. 4) Productivity.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

NobelBiz

MARCH 22, 2021

One of the primary advantages of CRM integration with contact center technology is call flow management. Fortunately, the unmistakable rise of digital technology has enabled the use of revolutionary cloud-based solutions. But what are the most important functions to look for in a CRM for Customer Service?

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52