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What is call center technology?

ViiBE Blog

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

million people employed by call center outsourcing Philippines. . The threat is building as AI enables bots to be as efficient and empathetic as humans for many basic transactions. Luzuriaga further states, “The chatbot is at the bottom of the rung.” Virtual assistants simplify lead generation. .