ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

AWS Machine Learning

DECEMBER 21, 2023

A call center agent’s job is to handle inbound and outbound customer calls and provide support or resolve issues while fielding dozens of calls daily. Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls.

Contact Center 94

Contact Center Call Center e-support Knowledge Base 94

CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Social media interactions might show that your target customers prefer live calls to robots. More importantly, what was the customer’s demeanor at the end of the phone call?

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52