ShepHyken

JANUARY 22, 2021

The supervisors can also closely monitor and analyze agents’ availability, average handling time, the number of calls handled, break durations, etc. This data helps the supervisors draw meaningful insights and allocate or shift their agents to different queues on the basis of current trends and call traffic.

Call Center 89

Call Center Virtual Call Center Contact Center Average Handle Time 89

ViiBE Blog

APRIL 26, 2021

Update your training materials to reflect recent trends in customer service, such as the increase in online shopping. ViiBE’s virtual call center solution can be used as a standalone or be integrated into your existing call center software, and it is adaptable to your company’s use case.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52