ViiBE Blog

APRIL 26, 2021

These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat. You can vastly improve your customer experience by adding omnichannel communications to your IT support hotline.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

. • Seamless call transfer mechanisms. Special routing plans to handle phone calls during holidays. Auto dialers are call center solutions that automatically dial phone numbers from a contact list. Omnichannel call routing. Omnichannel support across telephony, email, social media and live chat.

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

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Contact Center Multi-Channel Call Center Software 52