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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Wrong inputs undermine the ability of the IDSS to identify the problem.

Contact Center 95
Contact Center System Average Handle Time Virtual Agent 95
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How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive

TechSee

MAY 29, 2018

As leaders in intelligent visual support,we’ve implemented visual support in the contact centers of some of the world’s largest companies, including Vodafone, Samsung, Orange , Liberty Global, and Achmea. Best Practices in Visual Support.

Contact Center 95
Contact Center Engagement Call Center Net Promoter Score 95
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