ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. Using smart metrics lets ViiBE take care of the calculations so you can focus on improving your call center agents’ performance.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

Talkdesk

SEPTEMBER 19, 2016

The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions. What is a Cloud-Based Call Center? Cloud-based call center software is accessible via the Internet and is hosted by a third party.

Call Center 40

Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Implement a centralized knowledge base.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. How a customer service CRMs work. It can thus benefit you and your business in many different ways such as: 1.1.

CRM 52

CRM Call Center e-support Social Media 52

Magellan Solutions

AUGUST 5, 2021

. • Seamless call transfer mechanisms. Special routing plans to handle phone calls during holidays. Auto dialers are call center solutions that automatically dial phone numbers from a contact list. Integrates with Freshsales CRM. 25.30 – $70.92/month. Auto Dialers.

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

JUNE 1, 2021

It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront. Customers will build an opinion, favorable or bad, of your customer service and so of your brand from the very first transaction.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52