TechSee

APRIL 21, 2021

These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI is moving forward rapidly, with contact center AI software continuously evolving and dramatically improving, and ultimately delivering more value. .

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Call Center Self Service Innovation Contact Center 136

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

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Call Center Self Service Software Contact Center 59

Kustomer

APRIL 13, 2022

Online customer service can be challenging because of the lack of face-to-face interaction, but the fundamentals remain the same. You need to keep your customers happy by delivering a consistently excellent service experience. 96% of customers report that they’ll leave a company for better customer service.

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Self Service Customer Service Chatbots Omni-Channel 94

Kustomer

FEBRUARY 19, 2024

Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time.

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Self Service Software Knowledge Base Social Media 52

ViiBE Blog

AUGUST 2, 2021

Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. What is the importance of an inspection report? How can you measure customer satisfaction? Knowledge management.

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