Streamline the Customer Journey for a Better Mobile-First Customer Experience
UJET
JUNE 25, 2021
, a mobile app that connects pet owners to sitters and dog walkers in a given area, embraced the streamlined mentality by leveraging UJET to integrate voice calls directly into their app. Doing so reduced its in-app voice wait times by 50%. It’s clear then that empathy in real time will always play a powerful role in CX.
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