Streamline the Customer Journey for a Better Mobile-First Customer Experience
UJET
JUNE 25, 2021
But this creates its own concern, as consumers are continually using more devices in more ways to access support. According to ourfall 2019 survey, 61% of customers were using a mobile device for support, and 48% were using in-app messaging with agents for on-demand delivery services. Eliminate Channel Switching By Blending Channels.
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