Magellan Solutions

AUGUST 5, 2021

We all want the top BPO Philippines software for the best CSR experience. Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing.

Call Center 40

Call Center Software CRM e-support 40

ViiBE Blog

APRIL 28, 2021

If you focus too much on AHT, the overall service level of your call center will decrease. Average Speed of Answer is another call center KPI that measures how long the average customer waits before being connected with an agent. How to improve call center KPIs? Average Speed of Answer.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

Talkdesk

SEPTEMBER 19, 2016

Nowadays, we’re signing documents seamlessly and virtually online, via cloud-based software. Times are changing behind the scenes in the call center world, as well. The last few years have seen many call centers taking the leap from on-site hardware to innovative, scalable, and resilient cloud-based call center solutions.

Call Center 40

Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. What software is best to integrate into your call center CRM? Subscribe to our newsletter.

CRM 52

CRM Call Center e-support Social Media 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is a CCaaS solution?

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Contact Center Multi-Channel Call Center Software 52