Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

MAY 29, 2018

They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. Improvements in these areas have been proven to translate into lower customer churn and an improved bottom line. Customer Service KPI #2 – FCR (First Contact Resolution).

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

TechSee

DECEMBER 4, 2018

Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95