Call Center Solutions Communication Knowledge Base Virtual Call Center 
ViiBE Blog
APRIL 26, 2021
Teach your agents to communicate with empathy and receive customer feedback and criticism while remaining professional and detached. Implement a centralized knowledge base. Knowledgeable employees are a critical resource for any company, but all too often, their knowledge leaves with them.
ViiBE Blog
AUGUST 2, 2021
A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. This also shows that your customer service team is open to real-time, engaging communication.
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