Talkdesk

SEPTEMBER 27, 2017

The ability to have intelligent, personalized conversations with customers is the reason we at Talkdesk are equipping agents with a smarter contact center platform. We do this through a number of features, including Advanced Routing, Sentiment and Mobile Context. Have Intelligent Conversations with Sentiment.

Call Recording 40

Call Recording Contact Center Call Center Wait Times 40

Talkdesk

JULY 28, 2016

Even the most well-run, customer-centric contact centers deal with angry callers every day. In some ways, this is just the nature of call centers. Smart call center management recognizes that angry callers are an unavoidable reality. IVRs are a mainstay of modern call centers. Dropped call.

Call Center 40

Call Center Call Center Solutions Wait Times Contact Center 40

Talkdesk

MAY 6, 2016

Talkdesk cloud-based call center software has always been a breath of fresh air (and innovation) in the stagnant $22B call center industry. In a space dominated by legacy players, our software has always stood out for its deep business tool integrations, easy setup and intuitive interface.

Call Center 40

Call Center Innovation Customer Centricity Software 40

Talkdesk

JULY 6, 2016

Interactive Voice Response (IVR) systems are essential elements to all functioning call centers. An Interactive Voice Response (IVR) system is a call center software feature that facilitates self-service call segmentation and routing by enabling callers to make choices using spoken or typed commands on the telephone keypad.

System 41

System Interaction Call Center First Call Resolution 41

Talkdesk

NOVEMBER 15, 2016

For healthcare organizations looking to meet HIPAA requirements, Talkdesk offers content center software with features that allow them to remain in compliance. Privacy features like that can help you and your company excel at customer service while still complying with HIPAA laws.

Healthcare 40

Healthcare Customer Service Contact Center Insurance 40

Talkdesk

JUNE 29, 2016

When customers reach out to your call center, your phone greetings are the first sounds they hear. A well-organized call center has agents divided into ring groups and a multi-tiered IVR to direct callers. Self-service is an up-and-coming trend in contact centers. Your call is important to us.

Call Center 40

Call Center Self Service Guidelines Customer Service Representative 40

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. The call vanishes into thin air, leaving you staring at your phone like it’s some sort of cosmic joke. What is a Dropped Call?

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59