Beyond Philosophy

MAY 8, 2019

Now, when I say value, I’m talking about which emotions make people spend more money, and make people give you better Net Promoter Scores. These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). It’s as simple as that.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Magellan Solutions

MARCH 14, 2023

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. Instead, we coach advisors to use techniques that improve the customer experience, while lowering AHT naturally.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

ViiBE Blog

MAY 13, 2021

Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? Contact Center.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

inmoment

MAY 14, 2020

Question #4: Are You Measuring the Right Key Metric(s)? Many organizations today are focused on a customer’s likelihood to recommend by calculating a Net Promoter Score or NPS. However, for industries like health insurance where the company is often dictated (versus proactively chosen), NPS may not be the right metric.

Insurance 52

Insurance Healthcare NPS Net Promoter Score 52

Magellan Solutions

AUGUST 4, 2021

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . Instead, we coach advisors to use techniques that improve the customer experience, while lowering AHT naturally. Net Promoter Scores (NPSs).

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52