ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ViiBE Blog

MAY 4, 2021

If knowledgeable employees leave, their know-how will be preserved in the knowledge base for other agents to use. Following up with the customers who could not resolve their issues within the first call will help you pinpoint weaknesses in your call center. Upgrade your call center experience with ViiBE.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

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CSM Magazine

MAY 6, 2019

Improving customer service is a journey, not a destination, and you should always be working on new, innovative ways to make the customer service experience better for your buyers. One of the best ways to do that is to improve your inbound customer service experience. That is your call center experience.

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Tips Customer Service Multi-Channel Call Center 40

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

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NobelBiz

OCTOBER 17, 2023

Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Moreover, they are unable to access the company’s internal knowledge base effectively, delaying response times.

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CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Analyze call volume at different times of day to determine when you need more reps. You can hire in-house or outsource your customer service needs to a call center.

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