Call Center Experience Document First Call Resolution Metrics 
ViiBE Blog
MAY 4, 2021
First call resolution (FCR) is a metric used in call centers to calculate the percentage of calls where a customer’s issue is resolved within the first call to the center. So, in concrete terms, what does FCR show you about your center? FCR stands for First Call Resolution.
ViiBE Blog
MAY 13, 2021
Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? Contact Center.
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