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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

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How to Improve Call Center Customer Service

NobelBiz

As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. Your customer turns into a real human being! Your call center experience gets more interesting when you know your customer well.