Call Center Experience Chatbots Omni-Channel Virtual Call Center 
ViiBE Blog
MAY 13, 2021
In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.
Magellan Solutions
JULY 29, 2021
Luzuriaga further states, “The chatbot is at the bottom of the rung.” Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. The role of AI in the call center environment during and after the COVID-19 pandemic is significant.
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