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How Does AI in Call Centers Transform Customer Service?

Magellan Solutions

AI in Call Centers: Transformational Success Stories These examples showcase artificial intelligence’s potential for reinventing call center operations. See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Luzuriaga further states, “The chatbot is at the bottom of the rung.”