SurveySparrow

DECEMBER 18, 2023

HIPAA, short for the Health Insurance Portability and Accountability Act, is a vital piece of legislation enacted in 1996. Think of it as a set of rules and regulations that healthcare providers, organizations, and researchers must follow when handling your health-related data. What are the criteria you should be on the lookout for?

Tools 52

Tools Survey Data Healthcare 52

ECXO

JULY 26, 2023

Our focus in this article is on leveraging real-time customer data to provide richer, meaningful end-to-end customer experiences at every touchpoint. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. Why now, and why in real time?

Data 98

Data Analytics Touchpoint Customer Service Representative 98

Smith+co CX

NOVEMBER 21, 2017

Airlines, car manufacturers, train operators, insurance companies, internet providers, online retailers, delivery companies… they all fail occasionally. Their communications strategy manages to dig an even deeper hole for the business. Last month, I was flying back from the Netherlands to the UK to make a meeting.

Communication 28

Communication B2C Airlines Brand Values 28

NobelBiz

JUNE 26, 2023

A reliable infrastructure enables scalability and flexibility, allowing call centers to adapt to changing business needs and customer demands. And while this is easier said than done, probably the most important component of an efficient call center is a stable and performance-oriented voice services provider. Here are its hallmarks.

Call Center 52

Call Center Contact Center CRM Social Media 52