Lumoa
FEBRUARY 9, 2023
Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.
Stella Connect
JANUARY 4, 2022
Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Emphasize hands-on learning.
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Stella Connect
APRIL 17, 2018
Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.
Stella Connect
APRIL 17, 2018
Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.
Kustomer
FEBRUARY 18, 2021
I was going to ask, I think one of the things you mentioned is about the brand value or brand promise that people call it. I think one of the things I see as a challenge is people create these values. Gabe Larsen: (10:05). No, I love that. Vikas, go ahead. Vikas Bhambri: (10:05). Gabe Larsen: (32:14).
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