CSM Magazine

FEBRUARY 7, 2023

It also uncovered that 3 in 5 consumers would switch brands due to negative contact centre experiences. That’s why it’s never been more important to focus on strengthening brand guardianship to improve customer satisfaction. This is the best way to influence brand perception, win sales, and build longer-term loyalty.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ProProfs Chat

SEPTEMBER 9, 2020

Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Help Customers Upgrade Services With One Time Fees. So while you create such a program, make sure that its members get exclusive benefits that other customers don’t. Leverage Gamification. 5.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. Businesses can conduct polls to understand customer opinions, generate excitement, and interact with their followers. This builds a connection between the audience and the business, strengthening their brand value on the platform.

Social Media 107

Social Media Video Guidelines Feedback 107

SurveySensum

APRIL 30, 2020

Improvement in NPS contributes directly to the net increase in revenue of a brand and drives front-line accountability to deliver customer excellence. Employees at all levels take customer satisfaction more seriously when they are motivated by brand success. Long term association with your brand.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Stella Connect

JANUARY 4, 2022

Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. Emphasize hands-on learning.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62