Brand Values Customer Experience Design Feedback Guidelines 
Stella Connect
JANUARY 4, 2022
Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Have a specific purpose for each customer service coaching session. During the session, it’s fine to remind agents of brand guidelines. Be ready to answer any anticipated questions.
Expert insights. Personalized for you.
97 
Let's personalize your content