Brand Values Call Center Exceptional Customer Service Guidelines 
Call Experts
OCTOBER 5, 2023
It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. However, not all contact centers are created equal. While some call centers respond to customer service inquiries exclusively, others are also equipped to schedule appointments and more–it all depends on your requirements.
Call Experts
APRIL 8, 2024
It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. However, not all contact centers are created equal. While some call centers respond to customer service inquiries exclusively, others are also equipped to schedule appointments and more–it all depends on your requirements.
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Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort.
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