Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Improve customer service agent performance.

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Stella Connect

SEPTEMBER 16, 2021

That’s what’s potentially at stake for companies that deliver poor service experiences. According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., 53% of consumers say they would likely stop doing business with a brand after a negative customer service interaction.

Tips 52

Tips Effort Score Customer Service Training Guidelines 52

Stella Connect

SEPTEMBER 30, 2021

When designed effectively, call center quality monitoring scorecards can bring a ton of value to customer service organizations, particularly call center teams. . Customer-Centric Companies Use Call Center Quality Monitoring Scorecards to… #1: Ensure consistency across the organization.

Call Center 52

Call Center Effort Score Policies Customer Service Training 52

Pretium Solutions

APRIL 12, 2012

My real point here is that in this current crummy state of customer service, it certainly doesn’t take much to stand out. In spite of it all, young front-line workers can engage customers and deliver excellent customer service. It’s excellent customer service delivered each and every time.

Brands 60

Brands Customer Service Customer Service Training Touchpoint 60

Pretium Solutions

APRIL 12, 2012

define your brand vision , what you and your products and services stand for, and. My real point here is that in this current crummy state of customer service, it certainly doesn’t take much to stand out. In spite of it all, young front-line workers can engage customers and deliver excellent customer service.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

define your brand vision , what you and your products and services stand for, and. My real point here is that in this current crummy state of customer service, it certainly doesn’t take much to stand out. In spite of it all, young front-line workers can engage customers and deliver excellent customer service.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40