Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator. Why did Talkdesk choose PPT Solutions as our first Managed Services partner?

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Talkdesk

MAY 12, 2020

The latest trend in at-home agent training centers around online, specialized tools that offer hands-on practice with a contact center interface, testing employees’ ability to learn and adapt to a technology they’ll be using daily. Encourage them to introduce their role on the team as well as how the agents can contact them.

Contact Center 119

Contact Center Training Tips Call Center 119

AWS Machine Learning

NOVEMBER 28, 2022

The bottom layer includes foundational components (ML hardware and ML software libraries) to help customers build their own ML infrastructure, and the middle layer— Amazon SageMaker —is a fully managed ML development environment. Amazon Textract Analyze Lending makes it easy to classify and extract mortgage loan data.

Healthcare 83

Healthcare Contact Center Analytics Banking 83

Talkdesk

AUGUST 30, 2017

The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged.

Contact Center Software 40

Contact Center Software Contact Center Software Self Service 40

Talkdesk

AUGUST 1, 2017

From the very first inception of Talkdesk, there was always a basic idea that drove the direction of our product: other offerings in the call center space were complicated and Talkdesk had to be different. Our call center software was created with the intention of being a solution to all that red tape.

Call Center 42

Call Center Self Service Contact Center Knowledge Base 42

Talkdesk

NOVEMBER 7, 2016

Last week I read a great article by Bart Perkins, titled Is your service center too dependent on technology? 2) I recently joined Talkdesk , a truly innovative company that is changing the way businesses think about service/support centers and their telephony solution addresses all of Perkins’ suggestions for improving service centers.

Self Service 40

Self Service Technology Customer Service Knowledge Base 40