Service Untitled

FEBRUARY 27, 2012

Market Watch issued a press release earlier today about studies done by Intellishop and Rate Watch citing credit unions and small community banks missing their market share of banking business due to sales efforts. It seems larger banks are more proactive. Surprisingly small banks and credit unions only lost 0.9

Poor Customer Service 50

Poor Customer Service Banking Customer Service Effort Score 50

Service Untitled

JULY 3, 2012

has had the best and brightest customer assistance I have ever had the pleasure to meet in a long line of mediocre banking institutions, however their digital world has problems that still need to be addressed. So how can Wells Fargo and other institutions or businesses become more customer service friendly?

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Customer Service Banking How To Poor Customer Service 72

Service Untitled

NOVEMBER 8, 2010

Many of us prefer to use the ATM machine instead of a bank teller because some simple banking tasks are quicker and less hassle than dealing with humans. Amazon and Netflix are just more examples of consumers using self-service. What about the unfair check charge on a customer’s account? photo credit: @davestone.

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Self Service Customer Service Hospitality Banking 42

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I appreciated the bank manager opening the door for me the other day. (I

Customer Service 45

Customer Service Customer Service Representative Poor Customer Service Banking 45

Service Untitled

JANUARY 10, 2012

And now in the century of the I phone and with no patience for poor customer service, I called another Mercedes dealership and asked if I could bring my car in for a diagnosis of its problem. Possibly Related Posts: The great debate on handling customer complaints As customers we want to choose the companies we do.

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Poor Customer Service Customer Service Representative Banking Training 50

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

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Customer Service Social Media Self Service Knowledge Base 128