Banking Customer Retention First Call Resolution Poor Customer Service 
Wootric CX Blog
JUNE 19, 2019
Here’s how: Chatbots for Customer Support. trillion is lost by American companies due to customers experiencing poor customer service and switching to competitors.”. But what leads to poor customer service, you may wonder. According to Accenture , “$1.6
Integrity Solutions
SEPTEMBER 28, 2023
Investing in customer service can decrease your churn rate, which decreases the amount you have to spend on acquiring new customers and decreases the overall Customer Acquisition Cost (CAC). In the banking sector this is especially apparent. That’s it. They want to make a deposit. You’re done.
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