TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

OCTOBER 19, 2021

A new comprehensive White Paper by The Blumberg Advisory Group called “ Product Returns Avoidance: Strategies for Reducing Product Returns in the Computer & Consumer Electronics Industry ” does a deep dive into the factors driving computer and consumer electronics returns. Truck Roll Rates, and.

How To 124

How To e-support Self Service Retail 124

Comm100

JANUARY 14, 2020

With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs such as first contact resolution rate (FCR) and average handle time (AHT). This post includes highlights from our Omnichannel white paper. Free Download: Customer Engagement 2020 White Paper.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 14, 2020

FCR) and average handle time (AHT). This post includes highlights from our Omnichannel white paper. With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs. such as first contact resolution rate. Reduced costs. Read the full story here.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

Seaton CX

MAY 24, 2023

According to an IDC white paper published in January 2022 , 87% of companies believe they provide an excellent customer experience—but only 11% of customers agree. We know that customers calling a company for support want the most efficient call possible, without dead air and long wait times.

Metrics 59

Metrics Customer Experience Contact Center Average Handle Time 59

Think Customers

OCTOBER 4, 2021

At the same time, the faster resolution times chatbots can accomplish for simple tasks, such as resetting a password, can help improve overall contact center KPIs such as average handle time and customer satisfaction ratings. What is messaging? Learn more about messaging and chatbots today.

Chatbots 52

Chatbots Self Service Contact Center Omni-Channel 52