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Remove Average Handle Time Remove Consumers Remove Gamification Remove Virtual Agent
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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people.

Virtual Agent 82
Virtual Agent Customer Service Gamification Contact Center 82
article thumbnail

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people.

Virtual Agent 72
Virtual Agent Customer Service Gamification Contact Center 72
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