Average Handle Time, Consumers, First Call Resolution and Virtual Agent

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. The same is true for first call resolution and average handle times.

Contact Center

Contact Center Customer Care Average Handle Time Consumers

The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT).

Contact Center

Contact Center System Average Handle Time Virtual Agent

Customer Experience Update

Bilingual Customer Support: Where Live Agents and AI Coincide

The Future of Intelligent Decision Support Systems in Contact Centers

Webinars

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