NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers. What is Interaction Analytics? Watch the entire podcast episode here!

Interaction 98

Interaction Analytics Call Center Contact Center 98

BlueOcean

OCTOBER 6, 2020

Sometimes the leadership team shifts, with people moving on to other opportunities or new leaders entering the mix and shaking things up. Are you still in regular contact with your partner’s leadership team and do you still trust them to deliver excellence for your customers? Here are a few questions to think about.

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

Magellan Solutions

APRIL 3, 2024

This is Magellan Solutions’ CEO, Fred Chua, leadership philosophy. As Fred Chua, our CEO, puts it, “We obsess over key metrics like first-call resolution rates and average handle times. Resolve issues lightning-fast and get it right the first time around. Our mission?

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Magellan Solutions

AUGUST 1, 2021

Big brands also love to outsource their non-core functions to Telemarketing call center Philippines for the same reason. Leadership. Philippines outbound call center is in charge of much more than just problem solving. Here are some indicators companies use: First Call Resolution. Initiative.

Net Promoter Score 52

Net Promoter Score Company Call Center NPS 52

Verint

SEPTEMBER 29, 2017

We knew we couldn’t achieve excellence in customer experience without support from the larger leadership team. We’re no longer talking off-the-cuff, but defining what we mean when we say we are putting our customers first.". Sometimes senior leadership will surprise you. They Preach the ROI of CX.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34