Remove Average Handle Time Remove Call Center Solutions Remove Customer Satisfaction Remove Virtual Call Center
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How to evaluate a call center agent’s performance?

ViiBE Blog

We will introduce you to some crucial KPIs and explain how to use them to improve your call center agents’ performance. Here are the five KPIs that we will focus on: Average Handle Time. These three factors are then averaged by the total number of calls to find the AHT. Customer satisfaction.