Average Handle Time, Call Center Solutions, Customer Retention and Insurance

New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

TechSee

JUNE 11, 2019

All metrics progress simultaneously, reinventing contact center culture and improving the bottom line, thanks to significant cost savings and higher customer retention. The results provide eye-opening insights into how Visual Assistance enhances customer service KPIs across numerous industries. Truck rolls reduced by 19%.

Self Service

Self Service Technology Customer Service Contact Center

AI Customer Service: Today’s Most Transformative Technologies

TechSee

JUNE 25, 2019

Companies can use biometrics to verify warranties, ensuring that customers receive service for their devices without requiring them to save receipts or warranty documentation. Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud.

Technology

Technology Customer Service Contact Center Gamification

Customer Experience Update

New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

AI Customer Service: Today’s Most Transformative Technologies

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