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5 Top Customer Service Articles for the Week of October 15, 2018

ShepHyken

(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Here are six tips to consider when asking for feedback.

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What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Staff, voters and customers remember those who have attempted to pull the wool over their eyes. 3 ways to improve customer service using Artificial Intelligence. AI for high resolution levels – customers simply want answers and they expect fast results, with or without a pandemic. About the Author. Established in 2014, EBI.AI

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Maximizing Success in Call Center Campaigns

NobelBiz

Promptness and efficient call handling are key to satisfying customer expectations, while excellent communication skills ensure clear and concise information delivery, minimizing frustration and increasing customer confidence. All enabled by NobelBiz leading contact center technology.