Automotive Call Recording Customer Centricity Touchpoint 
NobelBiz
FEBRUARY 13, 2024
Seamless CRM integration enables call centers to offer personalized customer service by providing agents with immediate access to customer histories, preferences, and prior interactions. This integration is crucial for delivering a customer-centric experience.
SurveySensum
SEPTEMBER 19, 2022
Yes, surveys play a critical role in capturing customer feedback, but they offer feedback on the current moment and not the 360-degree viewpoint of the customer. . A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. In a nutshell.
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