NobelBiz

FEBRUARY 21, 2023

Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. Deploy CCaaS to create a seamless omnichannel customer journey Omnichannel is no longer an option for call centers; it’s a must! You must deploy actual omnichannel technologies. We answer it all.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

MAY 9, 2023

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Train Your Agents Well A.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

APRIL 21, 2022

Today we talk about Omnichannel and consumer 2.0. The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

They often result in higher volumes of unsatisfied customers, the feeling that the call center is not very efficient, and lower brand loyalty and customer satisfaction scores. By optimizing resources, automatic callback may smooth out calls during peak hours and balance supply and demand.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52