NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 17, 2023

So, what are the most typical client annoyances when interacting with businesses? Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. Who hasn’t gotten this voice message and then hung up after listening to the same song for a long time?

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

APRIL 21, 2022

Buying patterns and preferences shift in reaction to their tastes, trends, and digital environment. In technical terms, it is a combination of advanced audio, data communication, and voice interface technologies that allows interactive calls to be conducted over IP or the internet. How does computer telephony integration work?

Contact Center 52

Contact Center Call Center Social Media CRM 52