Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail. Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Minimize Call Wait Time Nobody enjoys being put on hold! Requires Larger amounts of data to “churn” if higher ratios are set.
98 
Let's personalize your content