NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. The abandonment rate of outbound calls can be reduced using call management tools. How to avoid abandoned calls?

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 17, 2023

This agent will be able to answer the customer demands in a more efficient way. The solution is to keep your call center from causing customer dissatisfaction and disappointment. It is your responsibility to put in place the required tools. You decide when members of the customer care team may be accessed based on your needs.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Contact centers are becoming more advanced and they are also being impacted by several new technologies. However, it wasn’t until the end of the decade that they were really known as a must-have technology.

Contact Center 52

Contact Center Call Center Social Media CRM 52