NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

FEBRUARY 17, 2023

The solution is to keep your call center from causing customer dissatisfaction and disappointment. You decide when members of the customer care team may be accessed based on your needs. Following up with each consumer from the start to the conclusion of their relationship with your company will make all the difference.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

AUGUST 2, 2022

Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. What is the Call Abandonment Rate for Contact Centers? Consumers are irritated by the high proportion of abandoned calls in outbound calls.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52